Availability and Governing Law
PrimeLend Capital’s services and products, described on this website, are available to South Africa residents applying through our network of selected brokers or directly to us. The content and terms of use of this site will be governed by South African law and we will only communicate and contract in English.
Complaints
We operate a full customer care service. If you are ever unhappy with any aspect of our service we welcome your feedback. You can e-mail your thoughts to info@primelendr.com, or write to PrimeLend Capital Limited, Click here to contact us
Privacy Policy – Use of Your Personal Information
This policy explains when and why we collect personal information about you, the conditions under which we may disclose it to others and how we keep it secure. It is relevant to anyone who uses our services, including borrowers, prospective borrowers and users of our website.
We may change this policy from time to time. By providing your information to us, you agree to be bound by this policy.
Any questions regarding this Policy and our privacy practices, Contact us.
1. Who are We?
PrimeLend Capital Limited (“PrimeLend Capital/we/us/our”) is a specialist consumer lending business, authorized and regulated by NCR.
2. How do we collect information from you?
We may be passed your personal information via our panel of brokers,or by you completing your information directly onto our website when making an application for one of our loan products.
3. What happens if you or your Broker do not provide your personal information to us?
Where you or your appointed broker/Price Comparison website do not provide your personal information to us, we are unable to consider a loan application for you.
4. What type of information is collected from you and why?
We request your personal information such as your name, address, date of birth, employment, details about your income, expenditure, dependents, contact details, property. These details along with information received from third parties, may be processed by us or our Agents in order to:
4.1 To process your application for a loan.
4.2 To verify your identity.
4.3 If the application is successful to enter into a contract with you.
4.4 To administer your loan until it is fully repaid.
4.5 If you do not make your Loan repayments to trace your whereabouts and recover debts.
4.6 To deal with complaints.
4.7 To meet our statutory and regulatory obligations.
4.8 To assist you better.
4.9 To provide postal communications about our products and services that we offer which we think will interest you.
4.10 If you provide your consent, to email or send you SMS messages about our products and services.
We will use this information to:
- Assess your creditworthiness and whether you can afford to take the product
- Verify the accuracy of the data you have provided to us
- Manage your account(s)
- Trace and recover debts; and
- Ensure any offers provided to you are appropriate to your circumstances.
Point 4.9 above: We process this for legitimate business purposes. You have the right to object if you wish at any time (see Section 10.1).
Point 4.10 above: We can only process your information in this way if you provide your consent to do so.
5. Sensitive Personal Data.
At certain times whilst any loan is in existence, we may need to process sensitive information regarding your physical or mental health where a condition has an effect on your ability to understand the contract you are entering into or to repay your loan with us. This will usually be with your explicit consent to record this information but may also be recorded in order to protect your vital interests if you are unable to provide consent as you are physically or legally incapable.
6. Consequences of processing.
If you are making a joint application or tell us that you have a spouse or financial associate, we will link your records together, so you should make sure you discuss this with them, and share with them this information, before lodging the application.
7. Who do we share your information with and why we do it.
We recognize the importance of your personal information and making sure it is secure. However, in certain circumstances we may share your personal information with the following:
- Our employees/ external data processor: To administer a loan application and service a contractual loan until it is repaid in full.
- Your joint applicant: Unless you have advised us that you are no longer in a relationship.
- Our investors and financial counterparties.
- Credit references Agencies/Fraud Prevention Agencies –as above.
- Solicitors – If we need legal advice on your specific account or to take action to repossess your property.
- Field/Tracing Agents – If your account is in arrears or we are unable to contact you in order that we can try to assess your financial circumstances/whereabouts.
- External Debt collection Agencies – If your account is in arrears and we have not been able to collect the amount owing.
- Third parties chosen by you to represent you – where your verbal or written consent has been provided.
8. Data Transfers.
PrimeLend Capital may need to share your some or all of your personal data with organisations outside of South Africa. Where this is absolutely necessary, we will impose contractual obligations on the recipients of that data to protect your data to the standard required.
9. Retention of Information.
Your personal data will then be retained on our systems for a period of time to enable us to administer the loan with you until completion and to meet our statutory, legal and regulatory obligations. Whether your application is successful or not, your details will be held in line with our Record keeping requirements which are set out below.
Record Keeping Requirements:
6 years after the end of the loan term where a contract is made.
1 year where an application is made but this does not result in a contract.
10. Your Rights.
Your personal data is protected by legal rights:
10.1 Right to object to our processing of your personal data.
If we rely on your consent/our legitimate interests for the processing of any of your personal data, you have the right to request that we stop processing it. (e.g. marketing purposes). However, the majority of the personal data is collected as set out in Section 4 above and you would not be able to object to us processing it for these purposes.
10.2 Right to request that your personal data is erased or corrected.
If you believe that some personal information we hold about you is incorrect, you have the right to ask for it to be corrected and in certain circumstances erased.
10.3 Right to request access to your personal data.
You have a right to request a copy of the personal data we hold about you. Please contact us to make your request. Upon receipt of your request, we have 30 days to send the information to you.
10.4 Right to restrict us from processing your personal data.
This right may apply if you have requested us to correct some of your personal data and we are verifying the accuracy of the data to be corrected or you have objected to the use of your personal data and we are considering whether our legitimate interests override your objection. You may also ask us not to erase your data but to restrict its use, if we no longer need it but you want us to keep your information to establish, exercise or defend a legal claim.
10.5 Right of Data Portability.
You have the right to request that we transmit the personal data you have given us, where the processing of such data is carried out by automated means, to you or to another organisation. In this event, we will provide the information in a machine readable format so that another organisation’s software can understand that information. We will provide this information to you within 30 days of request.
10.6 Right to a manual review of an automated decision.
You have the right to a manual review if the automated decision has had a legal or similarly significant effect on you. Please note that any automated decision making we carry out is done for the performance of a contract between you and us so this right may not apply in certain circumstances.
For more information or to exercise your data protection rights please, contact us
Cookies Policy
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Ownership
PrimeLend Capital owns and maintains this website. No act of downloading or otherwise copying from this website will transfer title to any software or material on this website to you. PrimeLend Capital reserves all rights with respect to copyright and ownership of all material on this website, and will enforce such rights to the full extent of the law.
External Websites
Please note PrimeLend Capital is not responsible for the content of external websites.
No Warranty
PrimeLend Capital assumes no responsibility for, and makes no warranties that, functions contained on this website will be uninterrupted or error-free, that defects will be corrected, or that this website or the server that makes it available will be free of viruses or other harmful components. PrimeLend Capital shall not be liable to any damages to, viruses that may infect, or services, repairs or corrections that must be performed on your computer.